Self-Service Checkout

Angus Glen has 4 self-service checkout stations. The concept of using technology to "harness the power of the customer" came to us from consultant Cate McNeely of the Richmond Public Library (B.C.). Customer benefits include faster, more convenient checkout service, and greater privacy for their borrowing transcations. Operational benefits include cost-effectiveness in terms of managing increasing material flow, reduced ergonomic impacts for staff, and improved customer service due to increased staff availability for direct service (rather than material-handling).