Behind the Scenes

Items returned by customers at the Self-Service Material Return kiosk are conveyed into the workroom, where they are scanned and immediately checkedin. The sorting machine in the workroom then sorts the items into bins. Staff then move returned items from the bins to bookcarts for immediate shelving. By automating checkin and pre-sorting for the thousands of items that flow into the workroom every week, we are able to keep pace with growth in material flow and avoid the backlogs that slowed service in the past.